Steps and Procedure to file TDR against Ticket Cancellation and Refund in IRCTC
TDR stands for Ticket Deposit Receipt. TDR is an official service offered to the passengers by IRCTC to claim refund who did not travel by the train for the booked ticket.
A passenger can file a TDR if he/she was not able to travel on that particluar date due to any of the following reasons.
→ Train cancelled
→ Train late more than three hours
→ Difference of fare in case proper coach not attached
→ AC failure
→ Travelled without proper ID proof
→ Wrongly charged by TTE
→ Train diverted and train not touching boarding station
→ Train diverted and train not touching destination station
→ Passenger not travelled as reservation provided in lower class
→ Train terminated short of destination
→ Party partially confirmed/wait listed and wait listed passengers did not travel
→ Party partially confirmed/wait listed and all passengers did not travel
→ Party could not cancel because chart prepared at originating or previous remote location
→ Train missed as connecting train was late
→ Change in reservation status from confirmed to wait listed/part wait listed/RAC after chart preparation
→ After charting no room provided
→ Difference of fare as passenger travelled in lower class
TDR (Ticket Deposit Receipt) Rules:
→ TDR should be filed within 30 days of Departure of Train
→ The refund process will take at-least 90 days and more
→ E-ticket refund request (after chart preparation) can be filed online.
→ Incase of i-ticket, online refund request is not allowed.
→ IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
→ Refund claims under above clause may require at least 90 days or more for processing.
→ Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only.